Returns & Exchanges

At Mute Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that vinyl records are protected against warping or impact during transit.

3

Ship to Mute

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Processing and Refund

Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing